Member Services Coordinator
Akron Cleveland Association of REALTORS Akron Cleveland Association of REALTORS Broadview Heights, OH Broadview Heights, OH Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year 5 days ago 5 days ago 5 days ago TITLE:
Member Services Coordinator HOURS:
Full time REPORTS TO:
COO REVISED:
December, 2023 POSITION DESCRIPTION:
The Member Services Coordinator is a vital member of the team and is responsible for assuring superior customer service to all association members, successful operations of the front office, accurate membership records, and efficient collection of member dues.
This position performs a wide variety of administrative support functions with minimum guidance, frequently in a confidential fashion.
Successful candidate will act as the central point of contact for all association members therefore will play a primary role in promoting a professional image and the ACAR brand.
DUTIES OF THE POSITION:
Answers membership phone calls, helps with questions, aids in problem-solving, and addresses concerns promptly and effectively.
Assists with new member applications.
Maintains an accurate member database and promptly records all additions changes, and terminations.
Inputs all new members into the database system and develops monthly reports of new, and terminated members for Board of Directors.
Keeps members' information current in membership database and M1 system Maintains and serves as the main point of entry for membership database.
Ensures COO is informed of any problem with the system or membership.
Processes new REALTOR and Affiliate members for ACAR, including processing newly licensed agents, collecting necessary applications, application fees, local, state and national dues, copy of license, and letters of good standing.
Advises MLS of new members, transfers, license returns, and membership record changes.
Compares MLS and ACAR rosters on a regular basis; researches and corrects errors.
Creates monthly new member report.
Corrects errors generated by M1.
Generate and mail monthly office statements.
Generates local, state and national dues billing bi-annually.
Generates quarterly/annual CIE dues billing.
Prepare and submits dues transmittal information to OR and NAR.
Collects and submits REALTOR Emeritus applications to OR and NAR on a semi-annual basis.
Works with walk-in customers to address their membership questions Assumes any other responsibilities that may be assigned by the COO DESIRED SKILLS AND
Qualifications:
? 3 years related experience is preferred ? Excellent written and verbal communication skills ? Detail oriented, organized, self-starter with strong work ethic ? Exceptional listening skills and patience ? Extensive knowledge of all Microsoft Office applications ? Prior experience with a CRM ? Learn, create, and implement systems and workflows.
? Ability to multi-task and successfully problem solve to naturally project a positive, energetic, and professional image ? Ability to work between departments and organizations for effective collaborations.
self- starter and analytical thinker.
? Friendly, enthusiastic, and positive attitude.
PHYSICAL DEMANDS ? Ability to walk, stand, and sit (including on the floor) for long periods of time.
? Must be able to lift and carry supplies weighing up to 20 pounds.
? Ability to stand or sit while maintaining alertness for several hours at a time.
? Position may require bending, leaning, kneeling, and walking.
? Ability to speak concisely and effectively communicate.
? Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency ? Ability to view/enter data for long periods of time.
Akron Cleveland Association of REALTORS values a diverse work environment.
ACAR is an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required)
Experience:
Related:
3 years (Required) Ability to Relocate:
Broadview Heights, OH 44147:
Relocate before starting work (Required) Work Location:
In person DUTIES OF THE POSITION:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Member Services Coordinator HOURS:
Full time REPORTS TO:
COO REVISED:
December, 2023 POSITION DESCRIPTION:
The Member Services Coordinator is a vital member of the team and is responsible for assuring superior customer service to all association members, successful operations of the front office, accurate membership records, and efficient collection of member dues.
This position performs a wide variety of administrative support functions with minimum guidance, frequently in a confidential fashion.
Successful candidate will act as the central point of contact for all association members therefore will play a primary role in promoting a professional image and the ACAR brand.
DUTIES OF THE POSITION:
Answers membership phone calls, helps with questions, aids in problem-solving, and addresses concerns promptly and effectively.
Assists with new member applications.
Maintains an accurate member database and promptly records all additions changes, and terminations.
Inputs all new members into the database system and develops monthly reports of new, and terminated members for Board of Directors.
Keeps members' information current in membership database and M1 system Maintains and serves as the main point of entry for membership database.
Ensures COO is informed of any problem with the system or membership.
Processes new REALTOR and Affiliate members for ACAR, including processing newly licensed agents, collecting necessary applications, application fees, local, state and national dues, copy of license, and letters of good standing.
Advises MLS of new members, transfers, license returns, and membership record changes.
Compares MLS and ACAR rosters on a regular basis; researches and corrects errors.
Creates monthly new member report.
Corrects errors generated by M1.
Generate and mail monthly office statements.
Generates local, state and national dues billing bi-annually.
Generates quarterly/annual CIE dues billing.
Prepare and submits dues transmittal information to OR and NAR.
Collects and submits REALTOR Emeritus applications to OR and NAR on a semi-annual basis.
Works with walk-in customers to address their membership questions Assumes any other responsibilities that may be assigned by the COO DESIRED SKILLS AND
Qualifications:
? 3 years related experience is preferred ? Excellent written and verbal communication skills ? Detail oriented, organized, self-starter with strong work ethic ? Exceptional listening skills and patience ? Extensive knowledge of all Microsoft Office applications ? Prior experience with a CRM ? Learn, create, and implement systems and workflows.
? Ability to multi-task and successfully problem solve to naturally project a positive, energetic, and professional image ? Ability to work between departments and organizations for effective collaborations.
self- starter and analytical thinker.
? Friendly, enthusiastic, and positive attitude.
PHYSICAL DEMANDS ? Ability to walk, stand, and sit (including on the floor) for long periods of time.
? Must be able to lift and carry supplies weighing up to 20 pounds.
? Ability to stand or sit while maintaining alertness for several hours at a time.
? Position may require bending, leaning, kneeling, and walking.
? Ability to speak concisely and effectively communicate.
? Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency ? Ability to view/enter data for long periods of time.
Akron Cleveland Association of REALTORS values a diverse work environment.
ACAR is an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required)
Experience:
Related:
3 years (Required) Ability to Relocate:
Broadview Heights, OH 44147:
Relocate before starting work (Required) Work Location:
In person DUTIES OF THE POSITION:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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