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Associate Technical Account Manager - Implementation - Tech Support

Yardi Systems in Broadview Heights, OH is searching for an Associate Technical Account Manager to join their growing team!


The Associate Technical Account Manager will design and drive client software implementations, provide end-user training, customer support, and troubleshoot client issues; document software defects and validate their resolution once corrected by programming. Translate unmet client needs into requirements for possible inclusion into future software releases.?


Responsibilities:


? Key contributor in the implementation and ongoing management of software solutions for Yardi clients, as well as the analysis and resolution of client issues by:


? Proactively owning and driving client implementations


? Understanding client needs, business requirements, and priorities


? Providing business process consulting to clients


? Developing software configuration recommendations based on clients' business needs


? Performing client user training


? Providing support to client inquiries related to complex software application questions?


? Writing and executing SQL statements to understand and/or resolve data specific issues


? Identifying and owning client issues and seeing them through to resolution


? Providing analysis of customer issues to the development team, including steps to recreate the problem and the desired process outcome


? Recording application support issues in the issue tracking system


? Participating in quality assurance testing of resolved issues


? Articulates and documents unmet clients' needs for consideration as future software enhancements


? Assists with analysis and prioritization of product defects and enhancement requests for scheduling to future software releases


? Participates in functionality testing of new software features


Requirements:


? Bachelor's degree in a technical discipline or equivalent work experience


? Experience setting and managing client expectations


? Strong customer service and relationship building skills


? Ability to define, write, and execute SQL statements


? Strong project management skills


? Strong analytical and problem-solving abilities


? Attention to detail


? Proficient in Microsoft Office Suite and Outlook


? Excellent communication skills, written and verbal


? Self-motivated team player


? 3+ years of experience


? Experience with enterprise-level software: property, financial, and/or CRM systems a plus


? Regular attendance and a regular work schedule is an essential function of this job


Yardi Systems is a successful independent software company with a proven history of growth and market leadership in the multi-billion dollar global commercial real estate industry. We employ talented, motivated and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.


If you are seeking an opportunity to join a winning team, work with the latest Microsoft technologies and develop your career, then Yardi Systems is the place for you. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun.


EOE Race/Gender/Disability/Vets




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